Everything to run WhatsApp ordering — in one place
From the first WhatsApp message to a dispatched delivery — and the POS, kitchen, dine-in floor and the numbers in between — Orderlya runs the whole flow from one screen. Here's what's in the base, what each plan adds, and the à-la-carte add-ons you can switch on any time.
How do customers order over WhatsApp?
An AI agent chats with your customer in Egyptian Arabic or English, builds the order in their own words, confirms it, and handles cancellations and reorders — 24/7, with no app and no form. It hands off to your team only when a human is genuinely needed.
- Arabic + English AI ordering
- Order confirmation inside WhatsApp
- Handoff to a human when needed
Where do orders show up for my staff?
Every order — WhatsApp, Instagram, Messenger, your own branded ordering page or the POS — lands in one shared inbox and on a live order board, so nothing slips through the cracks. Your storefront, cart, checkout and a customer-facing tracking link come built in, and a printing terminal can auto-print kitchen tickets and customer receipts to a thermal printer.
- Live kitchen / order board
- Web storefront + menu
- Cash-on-delivery support
- Auto-print kitchen tickets & receipts
Can it handle delivery and dispatch?
From the Run plan up, run your own delivery: a driver mobile app, automatic dispatch that never hands the same order to two drivers, live tracking, zone-and-fee rules, and a per-driver cash-on-delivery ledger so the cash always reconciles.
- Driver dispatch & assignment
- Delivery tracking
- Zone & fee rules
What about dine-in and table service?
Turn on the full-service floor: a table and seat map, dine-in tabs, QR ordering and QR-pay so guests settle up at the table — plus reservations and a waitlist so tables never sit empty.
- Table management
- QR / table ordering
- Dine-in service flow
Does it keep my customers and loyalty?
Full customer records, order history and one-tap reorder are in the base — the relationship stays yours, not an aggregator's. Add points, milestones and automatic congrats messages that quietly bring customers back.
- Customer records
- Loyalty points & rewards
- Reorder from history
Solutions & use-cases
Explore how restaurants in Egypt put Orderlya to work.
Orderlya — the WhatsApp ordering platform for MENA restaurants.
Unlimited orders · zero commission · 14-day free trial · no card
Can the AI do more than take orders?
Yes — smart AI features are on every plan, metered by AI Units. Every plan includes a monthly Unit allowance (25 on Start, 50 on Run, 100 on Scale) that covers invoice OCR, demand-forecasting hints, smart upselling, personalised recommendations, dietary-preference memory, customer-mood cues, proactive delay-apology messages, and win-back & FAQ suggestions (offered as hints, not promises). When you need more, the AI Growth Package is a one-time EGP 1,250 top-up that adds +500 AI orders & +100 AI Units and never expires.
- Item recommendations
- Demand forecasting
- Invoice OCR
Can I track money and stock?
Money & Stock is included in the Scale plan — recipes and real food cost per dish, purchase orders, stock counts, and an auto sell-out guard that 86s a dish across every channel when an ingredient runs low, plus bookkeeping and Egypt VAT-period reports you can export.
- Inventory tracking
- Accounting / journal
- Cost & margin view
What reporting do I get?
Insights is included in the Scale plan — it turns your sales into clear dashboards (best-sellers, slow days, cohorts and exportable reports) plus an ask-your-data copilot and early, experimental demand hints.
- Sales & BI dashboards
- Forecasts
- Exportable reports
Can customers find me on Google?
Every plan includes a free SEO health meter — a diagnostic that scores how findable your storefront is and tells you exactly what to fix. The paid Get Found (SEO) add-on (EGP 250/month, with one free refresh a month and EGP 250 per extra refresh) then does the work for you: AI-written menu pages search engines can read plus structured data, so new customers discover you on Google and Maps. It's an add-on you can switch on with any plan, including Scale.
- Free SEO health meter on every plan
- Search-ready AI menu pages (paid)
- Google & Maps visibility
Can I run multiple branches?
The Scale plan rolls every branch into one Brand HQ — league tables, same-store-sales year-on-year, channel mix and an anomaly digest — with per-branch order metering and aggregator settlement reconciliation that matches your Talabat and card settlements to sales net of fees.
- Multi-branch HQ dashboard
- Aggregator connections
- Per-branch order metering
Start taking orders — done for you — today
Orderlya — the WhatsApp ordering platform for MENA restaurants.
Unlimited orders · zero commission · 14-day free trial · no card