Frequently asked questions

Orderlya is an AI-powered, WhatsApp-first ordering platform for MENA restaurants — an AI agent takes and confirms your customers' orders inside WhatsApp in Arabic or English, your kitchen sees them instantly, and delivery runs itself. 14-day free trial, no credit card.

Most restaurants are live the same day. Connect the WhatsApp number your customers already use, add your menu (snap a photo and the AI builds it), and switch on — no long onboarding, and nothing for your customers to install.

No. You can keep the WhatsApp number your customers already message — there's nothing new for them to install or learn.

Yes. The AI understands and replies in natural Egyptian Arabic and in English, and switches to match how each customer writes.

Cash on delivery works out of the box on every plan, and you can switch on card payments through Paymob (EGP) whenever you're ready.

No — Orderlya is a flat monthly EGP subscription. You keep the customer relationship and pay no per-order commission.

Delivery aggregators charge roughly 20–30% commission on every delivery order. A restaurant doing about 100,000 EGP a month in delivery hands them roughly 25,000 EGP — every month. On Orderlya's Run plan that's a flat monthly subscription with zero commission, so the same volume keeps most of that money in your pocket. Use aggregators for discovery; use Orderlya to own the repeat business. See the full breakdown on the Orderlya vs delivery aggregators page.

Your customer data is yours. We process it only to run the service for you, keep every restaurant's data strictly separated, and redact personal details from our logs — in line with Egypt's Personal Data Protection Law. We don't sell your data or rent your customers back to you.

The free trial runs for 14 days and includes 50 AI-channel orders so you can try the AI — no credit card required. Your POS, dine-in and walk-in orders are always unlimited. There is no permanent free tier.