Why WhatsApp, and why now
In Egypt, WhatsApp is where your customers already talk to family, to friends, and increasingly to the businesses they buy from. Asking them to download yet another app, remember another password, or scroll a crowded marketplace is friction. Messaging you is not.
For a restaurant, that means the shortest possible path from craving to order: the customer opens a chat they already use, sends a message, and you take it from there. The channel is free, familiar, and it works on every phone.
The problem with taking orders by hand
Plenty of restaurants already take WhatsApp orders — by hand. Someone reads each message, types back the menu, confirms the address, repeats the total, and copies it onto a ticket. On a quiet afternoon that is fine. On a Thursday-night rush it is chaos: messages pile up, replies slow down, and orders get missed or written down wrong.
The channel is right; doing it manually is the bottleneck. What restaurants need is a way to answer every message instantly and take the order correctly, without hiring a call-centre.
Let an AI take the order for you
This is exactly what Orderlya does. An Arabic-speaking (and English-speaking) AI agent sits inside your WhatsApp, answers every incoming message right away, walks the customer through your menu, captures the items, the address and the order type, and confirms the total — in natural language, the way a good order-taker would.
It runs day and night, so a midnight message gets the same instant answer as a lunchtime one. And you are never locked out: when a conversation needs a human touch, you take over the chat with one tap, and step back when you are done.
Connect the order to your kitchen and delivery
Taking the order is only half the job. In Orderlya, a confirmed WhatsApp order flows straight onto your kitchen board, into your POS, and — for delivery — into dispatch, where you assign a driver and the customer can follow their order. Nothing is re-typed, nothing is stuck on a separate tablet.
Because everything runs from one screen, the same order also shows up in your numbers automatically. You see what sold, what it made, and who ordered it — without a spreadsheet.
How to get started
You can start the same day. A 14-day free trial, no credit card: connect your WhatsApp, load your menu, and let the AI start taking orders. Keep your delivery aggregators for discovering new customers if you like — and move your repeat business onto your own channel, where it costs you no commission.